o ensure the process map is captured accurately, it is essential to conduct this exercise at the end-users desktop, in their environment

I am writing this blog entry 38,000ft in the air with just 45mins until I land in Bangkok but despite being the start of my long-overdue hol

Before building an automation platform, it was necessary to develop a business case that would justify the investment and give confidence to

I spent a long time debating whether to employ bot developers and teach them about the NHS or take existing staff with NHS experience and...

Based on human experiences of using other applications that satisfy our demands of immediacy within a no-wait society, there is a risk that

An organisation I am supporting transcribes test results from thousands of handwritten sheets into an electronic system. This resource inten

By placing referrals into a queue we are able to track each referral individually and assign multiple bots. As referrals are a high-priority

With a week to go until I fly off to Asia for three weeks, it has been all a bit manic trying to leave everything in a good place before...

I am frequently asked why I chose Thoughtonomy as ESNEFT's intelligent automation partner

At East Suffolk & North Essex NHS Foundation Trust we have adopted a six-stage automation development lifecycle. After reviewing best practi

Over the last 15 months, Team ESNEFT have given back 22,371 hours to our hardworking NHS staff. This is the time we can spend with our patie

This next set of blogs will walk through the processes at a high-level sharing example of code, discussing key decision points and challenge

Saturday's are always good for reflection and to think about plans for the week ahead. Every week just seems to get busier and last week was

With so many NHS organisations now on a common platform, it is the right time to align road maps, scale and deliver solutions at pace and to

Organizations have a duty of care to ensure staff vehicles used for business purposes have valid insurance and an MOT.

If an existing process gives the required output, then why change it? For example, I have seen organizations map out their new starters and

The NHS is still reliant on paper letters to communicate with patients. Whilst some efficiencies have been made by outsourcing the printing

This week saw the launch of my new blog which I hope everyone has found useful. I am still getting used to writing content and I am really p

As our bots are completely software-based and virtual, unless I could find a solution to this challenge it would prevent me from delivering

East Suffolk and North Essex NHS Foundation Trust's (ESNEFT) first clinical process facilitated the processing of incoming GP referrals from