East Suffolk and North Essex NHS Foundation Trust (ESNEFT) have an Urgent Treatment Centre (UTC), which acts as a gateway into the Emerge...

The week started with a visit to Hinchingbrooke Hospital to share my successes and to explore ways of working together. So many automatio...

By the time we reach this stage, there is already a high level of confidence that the process has been accurately captured and that the t...

This stage of the process was the most complicated to design and also very problematic. A large number of single-page medical attachments...

For several months, a process to cancel unwanted patient appointments triggered upon receipt of an incoming text message has lowered the ...

My holiday to Thailand and Vietnam is now just a distant memory and after a busy week catching up on all things robot it is time to get b...

With the process deep dive completed and having a recorded video of the process, it is now time to create the process definition document (P

o ensure the process map is captured accurately, it is essential to conduct this exercise at the end-users desktop, in their environment

I am writing this blog entry 38,000ft in the air with just 45mins until I land in Bangkok but despite being the start of my long-overdue hol

Before building an automation platform, it was necessary to develop a business case that would justify the investment and give confidence to

I spent a long time debating whether to employ bot developers and teach them about the NHS or take existing staff with NHS experience and...

Based on human experiences of using other applications that satisfy our demands of immediacy within a no-wait society, there is a risk that

An organisation I am supporting transcribes test results from thousands of handwritten sheets into an electronic system. This resource inten

By placing referrals into a queue we are able to track each referral individually and assign multiple bots. As referrals are a high-priority

With a week to go until I fly off to Asia for three weeks, it has been all a bit manic trying to leave everything in a good place before ...

I am frequently asked why I chose Thoughtonomy as ESNEFT's intelligent automation partner

At East Suffolk & North Essex NHS Foundation Trust we have adopted a six-stage automation development lifecycle. After reviewing best practi

Over the last 15 months, Team ESNEFT have given back 22,371 hours to our hardworking NHS staff. This is the time we can spend with our patie

This next set of blogs will walk through the processes at a high-level sharing example of code, discussing key decision points and challenge

Saturday's are always good for reflection and to think about plans for the week ahead. Every week just seems to get busier and last week was